Terms Of Service
SERVICES
The services to be provided by Tom Dorman to the client can be face-to-face or online video call. Coaching may address specific personal projects, business successes, or general conditions in the client's life or profession.
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Other services include value clarification, brainstorming, identifying plans of action, examining modes of operating in life, asking clarifying questions, and making empowering requests or suggestions for action. Throughout the working relationship, Tom Dorman will engage in direct and personal conversations.
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The client understands that successful coaching requires a co-active collaborative approach between client and facilitator. In the coaching relationship, the coach plays the role of a facilitator of change.
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In any case, it is the client's responsibility to enact or bring about the change. If the client believes the coaching is not working as desired, the client will communicate and take action to return the power to the coaching relationship.
CANCELLATION AND REFUNDS
There are no refunds for services.
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If the Client needs to reschedule an appointment, they must please provide at least 48 hour's notice, which assists Tom Dorman in providing session times to other clients and manage financial obligations.
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If the session is cancelled or changed within 48 hours of your scheduled appointment, the appointment will be deemed as completed.
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See Full Refund Policy for refunds related to Products from our Online Shop.
PRIOR HISTORY
The client also agrees to disclose details of the past or present psychological or psychiatric treatment. In entering into the coaching relationship, and signing the agreement, you are agreeing that if any mental health difficulties arise during the course of the coaching relationship, you will notify Tom Dorman immediately so that they can discuss with you appropriate steps and if any additional referrals are needed.
PRIVACY
The client can, at any point in the session, declare his/her preference not to discuss a specific issue, by simply stating that they would rather not discuss this issue. Tom Dorman agrees to respect this boundary and will not attempt to forward the conversation further along those lines.
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See full Privacy Policy regarding personal information here.
CONFIDENTIALITY
All information about this relationship will remain strictly confidential except in very rare circumstances where decreed by law; i.e. where the court might issue a subpoena for the file or information.
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If you wish for Tom Dorman, as your coach to speak to someone outside our interactions, then you must give him written permission (original letter, fax or email) to do so. Exceptions to confidentiality of course relate to circumstances such as intent to seriously harm yourself or other/s, child abuse etc. Otherwise, all your information is confidential.
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It is also important to note that in some situations, it is important to be aware of the use of technology in that for some clients, there is a risk in using certain media such as the internet, mobile phones and cordless phones. If you use these to communicate with Tom Dorman, then they will assume that it is appropriate to continue to do so in his interactions with you.
TERMINATION
Coaching under the terms and aforementioned agreements will continue for the duration of the contracted period. Only under extenuating circumstance can the coaching/consulting agreement be postponed up to 6 months of the agreed date agreement.
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The Client acknowledges that they are 100% responsible for all payments, regardless of whether they exit the coaching or fulfil the coaching agreement.
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If client desires to exit coaching agreement before the stated term is complete, the client agrees to ensure that all financial obligations are still met.