Refund Policy
DAMAGES & ISSUES - PRODUCTS
Please inspect your order upon reception and contact us immediately if any item is defective, damaged or the items you have received do not match your order, so that we can evaluate the issue and make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund, or correction to your order.
To be eligible for a refund, your item must be unused, and in the same condition that you received it.
To request a return, contact us at info@tomdorman.com and provide your order number, details of the damage, or issue, as well as supporting photos.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Items sent back to us without first requesting a return will not be accepted.
Refunds will not be issued for change of mind, or incorrectly ordered items.
SERVICES
The only instance where a refund will be provided, is if the service is cancelled by Tom Dorman, in which case, you'll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The are no refunds for services cancelled by the Client, whether completed, or uncompleted.
If the Client needs to reschedule an appointment, they must please provide at least 48 hour's notice, which assists Tom Dorman in providing session times to other clients and manage financial obligations.
If the session is cancelled or changed within 48 hours of your scheduled appointment, the appointment will be deemed as completed.